Delivery date and terms of delivery 

3.1 Delivery date:

Between 10 or 25 days. Our warehouse is in Spain and we depend on the carrier.

The delivery times for all products depend on the product and are stated on our website for each product.

3.2 Delivery and Unloading:

We ship tiles:


  • to any destination within the European Union;
  • to the countries of the European Free Trade Association (EFTA) (Norway, Switzerland, Iceland and Liechtenstein), as well as to the special EU member state territories (e. g. Canary Islands, Ceuta, Melilla, Republic of Cyprus, Gibraltar). Please note all local import taxes and fees are paid by the customer.

The tiles are delivered by trucks equipped with a lifting device and are unloaded from the truck on the road at the customer’s delivery address, except as otherwise provided by the dedicated Customer Support specialist while confirming your order. Therefore, the customer shall ensure that the delivery place is fully accessible for the said vehicles and there is enough space for the goods’ to be unloaded. The delivery to historic city centers and other areas with limited truck traffic and no possibility to unload the goods, may involve extra shipping expenses.

Important! Once you are not sure that the truck will have full access to the delivery address and there will be enough space for the goods to be unloaded, please contact your dedicated Customer Support specialist, so that we could suggest alternative goods delivery routes prior to order confirmation.

In the event you would like to arrange goods unloading from the truck yourself, please contact your dedicated Customer Support specialist, so that we could recalculate the shipping expenses and let you know, if there is any difference.

3.3 Pickup from Storage:

You may arrange order collection from our warehouses in  Spain. 

In this event, apart from the cost of the goods, the total amount payable will include the expenses related to goods packaging and preparation for shipment.
In order to have the total order value calculated, please contact your dedicated Customer Support specialist. Once your order is ready for shipment, you will receive notification by Email with accurate data necessary to arrange order pickup, namely: goods weight, number of cargo units, warehouse address, contact details and shipment reference number.

Once the goods leave the warehouse, all liability for their safety is transferred to the customer.

3.4 Delivery of Goods:

Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity.

The customer or whomever have instructions to receive the delivery must open and check the order for damages prior to signing any paperwork from the courier – in the unlikely event that an item(s) has been damaged note this on the courier’s POD (Proof of Delivery) – ‘DAMAGED’ along with product description.

Should any defective tiles be revealed, the customer, within 24 hours, informs the dedicated Customer Support specialist thereof providing a copy of the shipping document, the photos of the Goods as they were delivered, as well as the photos of all defective tiles. There is no need to give the defective tiles back to the carrier.

In the unlikely event that an item has been damaged in transit please contact ChicTiles by E-Mail: within 24 Hours of receiving your delivery. We will either refund the costs of such goods, or replace them within the shortest time possible.