Delivery Terms

Delivery terms


Any quantity lesser than 5 boxes WILL NOT be sent unless it is accompanied by other materials or it is a completion of previous orders.

▩ Delivery date: Between 7 to 15 working days. Please note that all deliveries are made from our warehouse from Spain and we depend on the carrier. We cannot be held responsible for any delays that the carrier experiences (bad weather, strike, etc).

▩ We appreciate your understanding during this difficult time and would like to assure you that we are doing everything we possibly can to process your order ASAP

▩ Delivery of Goods:  Goods will not be dispatched for delivery without first receiving full payment.

Pallet deliveries of tiles will be made with large goods vehicles using tail lifts to the nearest kerbside. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes.

It is at the customer’s liability, and driver’s discretion, if delivery is accepted onto any part of the customer’s property.If you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees.

Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note.

Delivery terms

▩ The customer or whomever have instructions to receive the delivery, must open and check the order for damages in the presence of the driver, prior to signing any paperwork from the courier – in the unlikely event that an item(s) has been damaged note this on the courier’s POD (Proof of Delivery) – ‘DAMAGED’ along with product description and take pictures. There is no need to give the defective tiles back to the carrier.

If the customer or whomever have instructions to receive the delivery can’t check the goods please note on the POD – “UNCHECKED“. Will cannot accept any claim once the POD is signed clean.

▩ We cover 100% of any breakage or damage always when the above terms are fulfilled.

In the unlikely event that an item has been damaged in transit please contact Chic Tiles by e-mail: within 24 Hours of receiving your delivery and send us the proof of delivery along with pictures.

We will either refund the costs of such goods, or replace them within the shortest time possible.