Delivery Terms

Shipping and Delivery terms

Any quantity lesser than 5 boxes WILL NOT be sent unless it is accompanied by other materials or it is a completion of previous orders.

▩ Please note that products cannot be purchased together if they are not from the same manufacturer. Please contact us for a quotation if your order contains different products.

Please note that products cannot be purchased together if they are not from the same manufacturer. Please contact us for a quotation if your order contains different products.

When you place an order on our Online-Shop, you will receive confirmation by email of receipt of your order.  This is not an acceptance of your order as unfortunately we cannot guarantee availability of goods advertised on our website.  Your order is accepted when we confirm by email that your order has been dispatched.

All prices shown on our website are in Euro and include Value Added Tax.  From time to time, prices may differ from that displayed on our website.  If this happens we will not dispatch your order until we have advised you and you have agreed to make the purchase at the new price.

We reserve the right to accept or refuse your order, even after receipt of an order confirmation, for any reason whatsoever, including an error in the advertised price or description of the goods, or any other error in relation to the goods.

If we reject your order we will contact you by telephone or email to arrange a full refund of any payment that you have made.

Delivery date: Between 10 to 15 working days from the moment the order is processed. Please note that, delivery dates are estimates only.  We do not accept liability for failure to deliver the goods within the times specified as a result of shipment delays from our suppliers.

▩ We appreciate your understanding during this difficult time and would like to assure you that we are doing everything we possibly can to process your order ASAP

Delivery of Goods:  Goods will not be dispatched for delivery without first receiving full payment.

Pallet deliveries of tiles will be made with large goods vehicles using tail lifts to the nearest kerbside. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes.

It is at the customer’s liability, and driver’s discretion, if delivery is accepted onto any part of the customer’s property. If you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees.

Once the goods are delivered, the customer checks them visually. You should check if the delivery match with your reference, colour, quantity and any damage. In the event that any damage to the packaging is revealed or wrong products, the customer shall describe this in the delivery note.

Please note that no claim will be accepted for tiles after installation.

Delivery terms

▩ The customer or whomever have instructions to receive the delivery, must open and check the order for damages in the presence of the driver, prior to signing any paperwork from the courier. Please check visually the pallets. Check if the plastic cover is damaged, all the corners and the wood pallet. If you noticed any damage on the plastic cover or on the wood pallet please write on the proof of delivery “EXTERIOR DAMAGED”.

In the unlikely event that an item(s) has been damaged note this on the courier’s POD (Proof of Delivery) – ‘DAMAGED’ along with product description and take pictures. If the tiles are damaged you must accept the delivery and we will notify you if we collect the damaged tiles or you can throw them away. Do not give the defective tiles back to the carrier. Do not manipulate the goods from the pallet until the photos are taken.

If you haven’t identified any damage on the exterior of the pallet but you can’t check the goods please note on the POD – “UNCHECKED“. We cannot accept any claim once the POD is signed clean.

In the unlikely event that an item has been damaged in transit please contact Chic Tiles by e-mail: support@chictiles.ie or by phone: 051-448206, within 24 Hours of receiving your delivery and send us the proof of delivery along with pictures.

We will either refund the costs of such goods, or replace them within the shortest time possible.

▩ If there is no-one present to accept delivery on the arranged date, you will be charged for storage and re-delivery costs.

We cover 100% of any breakage or damage always when the above terms are fulfilled.