Shipping and Delivery terms
▩ All Products are shipped from our warehouse in Castellon, Spain.
▩ Any quantity lesser than 10 boxes WILL NOT be sent unless it is accompanied by other materials or it is a completion of previous orders.
▩ Delivery date: Between 7 to 15 working days. Please note that all deliveries are made from our warehouse from Spain and we depend on the carrier. We cannot be held responsible for any delays that the carrier experiences (bad weather, strike, etc).
▩ We appreciate your understanding during this difficult time and would like to assure you that we are doing everything we possibly can to process your order ASAP
▩ Delivery of Goods: Goods will not be dispatched for delivery without first receiving full payment.
Pallet deliveries of tiles will be made with large goods vehicles using tail lifts to the nearest kerbside. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes.
It is at the customer’s liability, and driver’s discretion, if delivery is accepted onto any part of the customer’s property.If you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees.
Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note.
▩ The customer or whomever have instructions to receive the delivery, must open and check the order for damages in the presence of the driver, prior to signing any paperwork from the courier. Please check visually the pallets. Check if the plastic cover is damaged, all the corners and the wood pallet. If you noticed any damage on the plastic cover or on the wood pallet please write on the proof of delivery “EXTERIOR DAMAGED”.
In the unlikely event that an item(s) has been damaged note this on the courier’s POD (Proof of Delivery) – ‘DAMAGED’ along with product description and take pictures. There is no need to give the defective tiles back to the carrier. Do not manipulate the goods from the pallet until the photos are taken.
If you haven’t identified any damage on the exterior of the pallet but you can’t check the goods please note on the POD – “UNCHECKED“. We cannot accept any claim once the POD is signed clean.
In the unlikely event that an item has been damaged in transit please contact Chic Tiles by e-mail: firstname.lastname@example.org within 24 Hours of receiving your delivery and send us the proof of delivery along with pictures.
We will either refund the costs of such goods, or replace them within the shortest time possible.
▩ We cover 100% of any breakage or damage always when the above terms are fulfilled.