Shipping and Delivery terms
▩ All our tiles orders would be dispatched on the same shade/batch and always first choice quality.
Any quantity lesser than 10 boxes WILL NOT be sent unless it is accompanied by other materials or it is a completion of previous orders.
▩ Please note that products cannot be purchased together if they are not from the same manufacturer. Please contact us for a quotation if your order contains different products.
When you place an order on our Online-Shop, you will receive confirmation by email of receipt of your order. This is not an acceptance of your order as unfortunately we cannot guarantee availability of goods advertised on our website. Your order is accepted when we confirm by email that your order has been dispatched.
All prices shown on our website are in Euro and include Value Added Tax. From time to time, prices may differ from that displayed on our website. If this happens we will not dispatch your order until we have advised you and you have agreed to make the purchase at the new price.
We reserve the right to accept or refuse your order, even after receipt of an order confirmation, for any reason whatsoever, including an error in the advertised price or description of the goods, or any other error in relation to the goods.
If we reject your order we will contact you by telephone or email to arrange a full refund of any payment that you have made.
▩ Delivery date: Between 10 to 20 working days from the moment the order is processed. Please note that, delivery dates are estimates only. We do not accept liability for failure to deliver the goods within the times specified as a result of shipment delays from our suppliers.
▩ Delivery of Goods: Goods will not be dispatched for delivery without first receiving full payment.
Pallet deliveries of tiles will be made with large goods vehicles using tail lifts to the nearest kerbside. Our pallet couriers are unable to bring these items inside the property or move any items to the desired floor of the house due to insurance purposes.
It is at the customer’s liability, and driver’s discretion, if delivery is accepted onto any part of the customer’s property. If you refuse the delivery because of the driver being unable to drop at your door then you will be charged the actual delivery costs and collection fees.
Once the goods are delivered, the customer checks them visually. You should check if the delivery match with your reference, colour, quantity and any damage. In the event that any damage to the packaging is revealed or wrong products, the customer shall describe this in the delivery note.
Please note that no claim will be accepted for tiles after installation.