Delivery date and terms of delivery 

3.1 Delivery date:

Between 7 to 15 working days. Our warehouse is in Spain and we depend on the carrier.

The delivery times for all products depend on the product and are stated on our website for each product.


3.2 Delivery of Goods:

Once the goods are delivered, the customer checks them visually. In the event that any damage to the packaging is revealed, the customer shall describe this in the delivery note. Where required, the carrier representative waits, until the goods are unpacked in order to check their integrity.

The customer or whomever have instructions to receive the delivery must open and check the order for damages prior to signing any paperwork from the courier – in the unlikely event that an item(s) has been damaged note this on the courier’s POD (Proof of Delivery) – ‘DAMAGED’ along with product description and take pictures.There is no need to give the defective tiles back to the carrier.

In the unlikely event that an item has been damaged in transit please contact ChicTiles by E-Mail: within 24 Hours of receiving your delivery and send us the proof of delivery along with pictures. We will either refund the costs of such goods, or replace them within the shortest time possible.