Privacy policy

Web privacy policy

▩ The data collected from the Customer within the framework of his order shall be processed and used by Chic Tiles for establishing, executing and terminating the contractual relationship with the Customer, in particular also for processing warranty claims. Personal data of the Customer will only be forwarded to third parties if and insofar as this is necessary for executing the contract, in particular for carrying out the delivery.

▩ These policies and rights are contained in the Data Protection Acts 1988 and 2003. Use of the Chic Tiles website implies an acceptance of this privacy policy. If you have any queries or concerns regarding the use of personal information please contact us by email at or by phone at +353 51 596 980 and we will assist you.

Types of information we collect

▩ Personal Data: Personal Data is information that can be used to identify you. First Name/Last Name, Email Address, Telephone Number, Billing Address, Shipping/Postal.

▩ Non-Personal Data: Non-Personal Data is information that cannot be used to identify or contact you. This is statistical and analytical data about our users browsing actions and patterns.

Why we collect information

▩ Why we collect Personal Data

To provide you with goods and services you have ordered To contact you regarding your order To respond to communications To enter competitions To inform you of promotions/events etc In the case of Click and Collect to advise you that your order is ready To contact you to provide feedback in relation to our service

▩ Why we collect Non-Personal Data

Gain a better understanding of our website users site usage so that we can use this information to improve the website and provide our users with an enhanced customer experience Estimate audience size and usage patterns Store user preferences so we can customize the site and make it easier to navigate To track return visitors

How we collect the information

▩ Personal Data – Register for our Site Functionality – When you register with our website, we create an account for you and record your details in our database. Any time you make an order, we record your billing and shipping address details in our database so that you can select them quickly the next time you create an order. We collect the following:

  • Email
  • First Name/Last Name
  • Address Details
  • Mobile Phone
  • Password details
  • Order History Details

▩ Complete an Order – During the order process we collect the following:

  • Email
  • First Name/Last Name
  • Shipping Address Details & Billing Address Details if different
  • Mobile Phone/Land-Line
  • Order Details
  • Special Request Details

▩ Make a Payment – Our website uses Stripe Payments for accepting credit card payments. We don’t record your credit card details in our database as we just pass these on to Stripe Payments. More information about Stripe Payments can be found here:

▩ Contact Forms – Data supplied via Forms are recorded in our database. We reply to all contacts made directly through email. Examples of forms included in our website include our Contact Us form. Data collected via this form include:

  • First & Last Name
  • Email Address
  • Telephone number
  • Message information

▩ Email Marketing – We will not bombard our customers with emails but from time to time and with your permission we will send you information on:

  • Upcoming sales or special offers
  • Information about New Products
  • Information about an upcoming events

▩ Delivery – We provide our couriers with the following information so that your order can be delivered to you:

  • Customer Name
  • Customer Shipping Address provided by the customer
  • Telephone Number to contact you
  • Email Address to contact you

▩ Real time Messaging – Facebook – We use Facebook to communicate via real-time messaging with our customers. We will use the email address or phone number that you provide us with to answer your query out of office hours. Non Personal Data

▩ Cookies – We use “cookies” on our website. Cookies are compiled of letters and numbers which are downloaded to your computer when you visit a website. The purpose of the cookies technology is to remember your movements on the website, the preferences you may have, the items you placed in your shopping cart and to enable us to identify the number of people visiting our website. Cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without some these cookies.

▩ Google Analytics – Google Analytics is a website analytics service offered by Google that gives us insights into how our online customers find and use our website. It uses statistics cookies which helps us to understand how visitors interact with websites by collecting and reporting information anonymously. The following cookie is used by google analytics.

▩ Third Party Tracking Tools – Facebook Pixel Code – A Facebook pixel is code that you place on a website. It helps to track conversions from Facebook ads, optimize ads based on collected data and build targeted audiences for future ads.

Customer rights

▩ The General Data Protection Regulation (GDPR) May 2018 includes the following rights for individuals:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure;
  • the right to restrict processing;
  • the right to data portability;
  • the right to object; and
  • the right not to be subject to automated decision-making including profiling.

▩ Please contact us at or by phone at: +353 51 596 980 if you have any questions or concerns about your data and we will do our best to help you. Postal Address: 6 Barronsfield, Ramsgrange, New Ross, Co. Wexford, Ireland